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{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Adding locations to Listings","acceptedAnswer":{"@type":"Answer","text":"<p>You can add locations to Listings in two ways:</p>\n<ol>\n<li>Add them manually one by one - this is recommended if you want to add one or two locations at a time.&nbsp;</li>\n<li>Importing a location file - recommended if you wish to add multiple locations at ones.</li>\n</ol>\n<h2 id="1addsinglelocations">1.  Add single locations</h2>\n<ul>\n<li><p>Go to Listings - Locations </p></li>\n<li><p>Press 'Add location'</p>\n<p><img src="https://storage.crisp.chat/users/helpdesk/website/f1baeb34e64cb000/captura-de-ecra-24_1flyasx.png" alt="" /></p>\n<p>We offer three types of locations that you can create in PinMeTo</p>\n<ul>\n<li>Storefront - you use this when you only serve your customers at your physical address</li>\n<li>Storefront with Service Area (called hybrid by Google) - A business that serves customers at their business address, but also directly visits or delivers to customers. If your business doesn’t have permanent on-site signage, it's not eligible as a storefront and should be listed as a service-area business.</li>\n<li>Service Area - A business that visits or delivers to customers directly, but doesn’t serve customers at their business address. For example, businesses like cleaning services or plumbers. Service-area businesses can only create one profile for the metropolitan area that they serve.</li></ul></li>\n</ul>\n<p><img src="https://storage.crisp.chat/users/helpdesk/website/51fb207ba610b000/8fa24613-b7e3-4d75-83dd-980202_1yj6vve.png" alt="" /></p>\n<p>Note: PinMeTo currently only supports Service Areas for Google and Bing. For more info on Google's rules for Service Areas, please follow [this link.](https:</p>"}},{"@type":"Question","name":"How to Add a New User","acceptedAnswer":{"@type":"Answer","text":"<h1 id="howtoaddanewuser">How to Add a New User</h1>\n<p>This article will guide you through the steps of <strong>creating a new user</strong> of your company's PinMeTo Account. </p>\n<p>First. To create a new user in <strong>PinMeTo</strong>, your own role must be set as <strong>Owner</strong> of the account. You can only be granted an <strong>Owner</strong> role by someone else being Owner of the account. </p>\n<p>${youtube}<a href="2Wlt1hG5cgo">How To Add a New User</a></p>\n<h3 id="followthesesteps">Follow these steps:</h3>\n<ul>\n<li>Click on the grid icon in the upper right corner of your screen. Then select <strong>Account Settings</strong>.</li>\n<li>In the <strong>Access Manager</strong>, click on the <strong>Add New User</strong> button.</li>\n</ul>\n<p><img src="https://storage.crisp.chat/users/helpdesk/website/f1baeb34e64cb000/1_qois6f.png" alt="" /></p>\n<ul>\n<li>Type the <strong>User</strong> information; E-mail Address, Name and Last name</li>\n<li>Then choose the <strong>Role level</strong> the person shall have; a <strong>User</strong> or <strong>Owner</strong> of the account. <strong>Owners</strong> will automatically have access to all products, locations and groups, and can add new users to the account.</li>\n<li>You can also choose the <strong>API Developer</strong> Role. This role is intended for users who will be <strong>implementing API integration</strong> with <strong>PinMeTo</strong> and require access to credentials, documentation, and logs. If the user only needs access to <strong>API settings</strong>, there is no need to grant permissions to any groups or locations.</li>\n</ul>\n<p><img src="https://storage.crisp.chat/users/helpdesk/website/f1baeb34e64cb000/screenshot-2022-10-10-at-12260_16umw59.png" alt="" /></p>\n<ul>\n<li>When adding a <strong>User</strong>, your next step will be to set the <strong>User permissions</strong>; shall the user have access to manage all loca</li>\n</ul>"}},{"@type":"Question","name":"Storefront Name Guidelines","acceptedAnswer":{"@type":"Answer","text":"<h1 id="whatisastorefrontname">What is a Storefront Name?</h1>\n<p>A <strong>Storefront Name</strong> is a data field found under <strong>General Data</strong> in the location view. By default, it is the same as your account name, but it can be changed if, for example, you have a country code or other abbreviations in the account name that are not included on your storefronts.</p>\n<p><img src="https://storage.crisp.chat/users/helpdesk/website/f1baeb34e64cb000/screenshot-2024-04-19-at-10482_1u8e5v4.png" alt="" /></p>\n<p>In <strong>Locations</strong>, <strong>Storefront Name</strong> is displayed as <strong>Name</strong>:</p>\n<p><img src="https://storage.crisp.chat/users/helpdesk/website/f1baeb34e64cb000/screenshot-2024-04-19-at-10532_1uxqgtt.png" alt="" /></p>\n<p><strong>Storefront Name</strong> is one of the fields that we send to all networks. Each network has its own rules and guidelines to follow, therefore we recommend that you keep it uniform for all locations. The rule of thumb is for the <strong>Storefront Name</strong> to reflect exactly what it says on your storefronts in real life. This ensures that the networks accept it.</p>\n<p>You may be tempted to add additional information in your location names, such as:</p>\n<p><em>Your Brand Name - London (next to Big Ben)</em>\n<em>Your Brand Name - Call us on +000123456</em>\n<em>Your Brand Name - The Best In The Business</em>\n<em>Your Brand Name - (inside the shopping center)</em></p>\n<p>|| These examples are <strong>not acceptable</strong>. Using such additional information may <strong>harm your SEO</strong> and <strong>goes against the networks’ rules</strong>. Non-compliance with guidelines may result in suspension of your locations.</p>\n<h3 id="storefrontnameongoogle">Storefront Name on Google</h3>\n<p>Google allows for s</p>"}},{"@type":"Question","name":"Saved Filters - Listings, Conversations and Posts","acceptedAnswer":{"@type":"Answer","text":"<p>PinMeTo's ''Saved Filters'' feature allows users to create, apply, and save filters across the Listings, Conversations and Posts products.</p>\n<p>Here’s how this feature applies to each product:</p>\n<h1 id="listings">Listings</h1>\n<h3 id="filterssavedfilterslocationslist">Filters/Saved Filters - Locations List</h3>\n<p>PinMeTo users can easily locate their desired locations using the Locations List feature in Listings.</p>\n<p>To access it, simply head over to 'Locations' in the left menu, which will open the 'Location List'.</p>\n<p>To narrow down the search, click on the three lines button located on the right of the search bar to reveal the search options. From there, users can choose their preferred search criteria by adding the correspondent filters.</p>\n<p><img src="https://storage.crisp.chat/users/helpdesk/website/f1baeb34e64cb000/screenshot-2024-10-03-at-10541_4tih7w.png" alt="" /></p>\n<p>You can also click the button that says 'All Locations' by default, which has a down-pointed arrow. This will open a menu where you can add and create 'Filter' presets, giving you faster access to your most frequently used filters.</p>\n<p><img src="https://storage.crisp.chat/users/helpdesk/website/f1baeb34e64cb000/screenshot-2024-10-03-at-11434_1dl3usw.png" alt="" /></p>\n<h3 id="savedfilterslistingsinsights">Saved Filters - Listings Insights</h3>\n<p>PinMeTo's ''Saved Filters'' feature allows users to create, apply, and save filters in the Insights section of Listings.</p>\n<p>This will help you get better use insights to measure your performance across segments of your locations.</p>\n<p>Here's how to do it:</p>\n<ol>\n<li><p>Navigate to Listings - Insights</p></li>\n<li><p>You will see the ''All L</p></li>\n</ol>"}},{"@type":"Question","name":"Getting Started with Listings","acceptedAnswer":{"@type":"Answer","text":"<h1 id="gettingstartedwithlistings">Getting Started with Listings</h1>\n<p>Managing listings through PinMeTo is simple. This article holds links to explanations of most functionalities you should be familiar with when using our Listings product.</p>\n<p>Are you completely new to PinMeTo Listings? Watch this introduction video:</p>\n<p>${youtube}<a href="zNfu9y4VRLc">PinMeTo Listings Introduction</a></p>\n<h1 id="addinglocations">Adding Locations</h1>\n<ul>\n<li><a href="/en/article/adding-locations-to-listings-rz5yg5/">Adding locations to Listings</a></li>\n<li><a href="/en/article/how-to-manually-verify-your-locations-manual-verification-1j4twg2/">How to Manually Verify your Locations (Manual Verification)</a></li>\n</ul>\n<h1 id="updatinglocations">Updating Locations</h1>\n<ul>\n<li><a href="/en/article/listings-updating-location-information-16sbrn2/">Updating Location Information</a></li>\n<li><a href="/en/article/listings-location-details-7f5z3m/">List of Available Location Information </a></li>\n</ul>\n<h3 id="examples">Examples</h3>\n<ul>\n<li><a href="/en/article/how-to-set-up-open-hours-and-special-open-hours-ff9vjp/">How-To Set Up Open Hours and Special Open Hours</a></li>\n<li><a href="/en/article/listings-temporarily-or-permanently-closing-locations-1ropb/">Temporarily or Permanently Closing Locations</a></li>\n<li><a href="/en/article/creating-and-editing-service-area-business-locations-1yxkoq7/">Creating and Editing Service-Area Business Locations</a></li>\n</ul>\n<h1 id="handlingconflicts">Handling Conflicts</h1>\n<ul>\n<li><a href="/en/article/listings-what-are-conflicts-and-how-to-handle-them-suhf32/">What are conflicts and how to handle them?</a></li>\n</ul>\n<h1 id="managingimages">Managing Images</h1>\n<ul>\n<li><a href="/en/article/listings-media-review-z4ubfj/">Media Review</a></li>\n<li>[How to update Profile/Cover images](/en/article/listings-how-to-update-profilecover-images-1sj4sc</li>\n</ul>"}},{"@type":"Question","name":"Getting Started with Posts","acceptedAnswer":{"@type":"Answer","text":"<h1 id="gettingstartedwithposts">Getting Started with Posts</h1>\n<p>Posts enables you to efficiently publish content across multiple pages on several networks, allowing centralized content management.</p>\n<p>| If your company doesn’t have Posts enabled and you’d like to learn more, you can <a href="https://calendar.google.com/calendar/u/0/appointments/schedules/AcZssZ3FB8sI5Epv0PQIWzf4qL_hIeBpV4hkHcnwEh8jfo9gjvM8ZCKowb55j71ncAevtfmEhhL2bGTk">book a meeting</a> with one of our product experts.</p>\n<p>Are you completely new to PinMeTo Posts? Watch this introduction video</p>\n<p>${youtube}<a href="lKzDm1JoT6s">PinMeTo Posts Introduction</a></p>\n<h1 id="createapost">Create a Post</h1>\n<h2 id="facebookposts">Facebook Posts</h2>\n<ul>\n<li><a href="https://help.pinmeto.com/en/article/facebook-posts-qlgvm8/?bust=1701691826169">Facebook Posts</a></li>\n<li><a href="https://help.pinmeto.com/en/article/introducing-facebook-reels-on-pinmeto-19i7z30/?bust=1701691826165">Facebook Reel</a></li>\n</ul>\n<h2 id="googleposts">Google Posts</h2>\n<ul>\n<li><a href="https://help.pinmeto.com/en/article/google-posts-aygdtf/?bust=1701691826170">Google Posts</a></li>\n<li><a href="https://help.pinmeto.com/en/article/how-to-create-an-offer-on-google-posts-1gb2e7s/?bust=1701691826171">Google Offer</a></li>\n</ul>\n<h2 id="instagramposts">Instagram Posts</h2>\n<ul>\n<li><a href="https://help.pinmeto.com/en/article/instagram-posts-rowg4h/?bust=1701691826173">Instagram Posts</a></li>\n<li><a href="https://help.pinmeto.com/en/article/introducing-instagram-reels-on-pinmeto-c806ui/?bust=1701691826173">Instagram Reel</a></li>\n<li><a href="https://help.pinmeto.com/en/article/instagram-stories-1l1jylz/?bust=1701691826171">Instagram Story</a></li>\n</ul>\n<h1 id="insights">Insights</h1>\n<ul>\n<li>[Facebook Insights](https://help.pinmeto.com/en/article/insights-for-facebook-posts-1kqm</li>\n</ul>"}}]}

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