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{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Support Channels","acceptedAnswer":{"@type":"Answer","text":"<p>|| Please do not contact us via any other medium but mentioned in this article. We are not available at anywhere except for the support channels mentioned in the article. Support is only available <strong>Monday</strong> to <strong>Friday</strong></p>\n<p>You can get support from us via 4 support channels:</p>\n<ul>\n<li><strong>Email:</strong> By mailing us to <a href="mailto:support@nector.io">support@nector.io</a>, please allow us upto <strong>48 hours</strong> to respond</li>\n<li><strong>Chat:</strong> By using the chat option on the nector dashboard. Please allow us upto <strong>8 hours</strong> to respond</li>\n<li><strong>Live Chat:</strong> By using the chat option on the nector dashboard. Please allow us upto <strong>2 minutes to 8 hours</strong> to respond</li>\n<li><strong>Google Meet Support Call:</strong> By setting a google meet call from the nector dashboard as per availability (available only on growth plans and above)</li>\n</ul>\n<p>Check the below screenshot for all the options. We humbly request you to avoid booking unnecessary google meet support calls.</p>\n<p><img src="https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_744ax7.png" alt="" /></p>"}},{"@type":"Question","name":"Event Details Sent to External Integrations","acceptedAnswer":{"@type":"Answer","text":"<p>||| **This article assumes you have read and enabled the events, please refer this article for more info: ** <a href="https://nector.crisp.help/en/article/events-1wetiqa/?bust=1701151427946">https://nector.crisp.help/en/article/events</a></p>\n<h3 id="variouseventsonnector">Various events on nector</h3>\n<p>Some of the common events fired from nector</p>\n<ul>\n<li><p>When customer is created or updated - <strong>lead<em>create</strong> and <strong>lead</em>update</strong> <a href="#3-extra-event-data-specific-to-leadcreate-leadupdate">(View event properties)</a></p></li>\n<li><p>When coupon is created or updated - <strong>coupon<em>create</strong> and <strong>coupon</em>update</strong> <a href="#3-extra-event-data-specific-to-couponcreate-couponupdate-and-unusedcouponrequestcreate">(View event properties)</a></p></li>\n<li><p>When order is created or updated - <strong>order<em>create</strong> and <strong>order</em>update</strong> <a href="#3-extra-event-data-specific-to-ordercreate-orderupdate">(View event properties)</a></p></li>\n<li><p>When wallet transaction is created or updated - <strong>walletreward<em>create</strong> and <strong>wallettrasaction</em>update</strong> <a href="#3-extra-event-data-specific-to-walletrewardcreate-wallettrasactionupdate-and-unusedwalletcoinrequestcreate">(View event properties)</a></p></li>\n<li><p>When review is created or updated - <strong>review<em>create</strong> and <strong>review</em>update</strong> <a href="#3-extra-event-data-specific-to-reviewcreate-reviewupdate">(View event properties)</a></p></li>\n<li><p>When a customer's VIP tier changes - <strong>viptier_create</strong> <a href="#3-extra-event-data-specific-to-viptiercreate">(View event properties)</a></p></li>\n</ul>\n<p>A few other events fired from nector</p>\n<ul>\n<li>When review request is being sent after the order is fulfilled - **revie</li>\n</ul>"}},{"@type":"Question","name":"Add Referrals Page On Shopify","acceptedAnswer":{"@type":"Answer","text":"<p>This article shows you how to add a dedicated referrals page to your Shopify store.</p>\n<p><img src="https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_16xt411.png" alt="" /></p>\n<p>| For the referrals page to be shown on your website, make sure Nector is enabled (in the <a href="https://merchant.nector.io/business">Account Settings</a> page) and the <a href="https://merchant.nector.io/programs/referrals">referral program</a> is also active.</p>\n<h3 id="addastandalonereferralspage">Add a Standalone Referrals Page</h3>\n<p>Follow the below steps to add the referrals page to your Shopify store.</p>\n<h5 id="1gettingthecodesnippetonnectordashboard">1. Getting the code snippet on nector dashboard</h5>\n<ul>\n<li>Login to your <strong>Nector</strong> dashboard.</li>\n<li>Go the <a href="https://merchant.nector.io/on-site-displays/referrals-page">Referrals Page</a> under <strong>On-Site Displays</strong> in <strong>Referrals Program</strong>.</li>\n<li>Switch to the <strong>Code Snippet</strong> tab</li>\n<li>Under the <strong>Shopify</strong> section, copy the code by clicking on the copy button. See below image for reference.</li>\n</ul>\n<p><img src="https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_o5m4hy.png" alt="" /></p>\n<h5 id="2addingthecodesnippetonshopify">2. Adding the code snippet on shopify</h5>\n<ul>\n<li>Open your shopify admin dashboard</li>\n<li>Go to <strong>Themes</strong> under <strong>Online Store</strong> in <strong>Sales Channels</strong></li>\n<li>Click on <strong>Edit Code</strong> for the current live theme. See the below image for reference.</li>\n</ul>\n<p><img src="https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_epeiu3.png" alt="" /></p>\n<ul>\n<li>Click on the <strong>Add a new template</strong> button as shown in the below image.</li>\n</ul>\n<p><img src="https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_1oupelw.png" alt="" /></p>\n<ul>\n<li>In the</li>\n</ul>"}},{"@type":"Question","name":"Add Rewards Page on Shopify","acceptedAnswer":{"@type":"Answer","text":"<p>This article shows you how to add a dedicated rewards page to your Shopify store. A dedicated rewards page helps in promoting your loyalty program on your Shopify store.</p>\n<p><img src="https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_mz4uu2.png" alt="" /></p>\n<p>| For the rewards page to be shown on your website, make sure Nector is enabled (in the <a href="https://merchant.nector.io/business">Account Settings</a> page) and the <a href="https://merchant.nector.io/programs/loyalty">loyalty program</a> is also active.</p>\n<p>Follow the below steps to add the rewards page to your Shopify store.</p>\n<h5 id="1gettingthecodesnippetonnectordashboard">1. Getting the code snippet on nector dashboard</h5>\n<ul>\n<li>Login to your <strong>Nector</strong> dashboard.</li>\n<li>Go the <a href="https://merchant.nector.io/on-site-displays/rewards-page">Rewards Page</a> page under <strong>On-Site Displays</strong> in <strong>Loyalty Program</strong>.</li>\n<li>Switch to the <strong>Code Snippet</strong> tab</li>\n<li>In the <strong>Shopify</strong> section, copy the code by clicking on the copy button. See below image for reference.</li>\n</ul>\n<p><img src="https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_1ni1k2p.png" alt="" /></p>\n<h5 id="2addingthecodesnippetonshopify">2. Adding the code snippet on shopify</h5>\n<ul>\n<li>Open your Shopify admin dashboard</li>\n<li>Click on <strong>Themes</strong> under <strong>Online Store</strong>.</li>\n<li>Click on <strong>Edit Code</strong> for the current live theme. See the below image for reference.</li>\n</ul>\n<p><img src="https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_13qiaz.png" alt="" /></p>\n<ul>\n<li>Click on the <strong>Add a new template</strong> button as shown in the below image.</li>\n</ul>\n<p>![](https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_j</p>"}},{"@type":"Question","name":"Gokwik Checkout Integration","acceptedAnswer":{"@type":"Answer","text":"<p>This integration enables your customers to use their loyalty points directly on the Gokwik Checkout to get a discount.</p>\n<h3 id="settinguptheintegration">Setting up the Integration</h3>\n<p>Visit the <a href="https://merchant.nector.io/integration-list">Integrations</a> Page. Click on <strong>Third Party Checkouts</strong> in the side-bar. Scroll below to look for <strong>Gokwik</strong> in that section.</p>\n<p><img src="https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_gdl0e5.png" alt="" /></p>\n<p>Click on <strong>Configure</strong> to open up the Gokwik Checkout integration page and toggle the status button to <strong>On</strong>. You will see the below view.</p>\n<p><img src="https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_zn4g1f.png" alt="" /></p>\n<p>|| <strong>Important</strong> -  On this page, scroll down to the <strong>Secret Webhook Id</strong> section. You will find the secret webhook id here. Copy it and share it with the GoKwik team for them to enable the Nector integration on their end.</p>\n<p>All done! Next step is to define the redemption rule that should be used for Gokwik Checkout. See the below section on how to do that.</p>\n<h3 id="definingtheredemptionrule">Defining the Redemption Rule</h3>\n<p>After enabling the integration, you have to define the redemption rule that should be used for Gokwik Checkout. This rule will define the conversion of loyalty points to a discount value (i.e. how much the loyalty points are worth in terms of a discount value)  (similar to the redemption rules that you define for the nector rewards widget or rewards page).</p>\n<p>| To understand in detail how to setup the redemption rule, refer to the **Defining Ways</p>"}},{"@type":"Question","name":"Loyalty Program (Ways to Redeem)","acceptedAnswer":{"@type":"Answer","text":"<p>There are three different ways in which your customers can redeem their coins:</p>\n<ul>\n<li><strong>Amount Discount</strong></li>\n<li><strong>Percentage Discount</strong></li>\n<li><strong>Free Shipping</strong></li>\n</ul>\n<p>We will explain them each with three different examples.</p>\n<h5 id="example1creatingafixed100offdiscountthatcanberedeemedfor1000coins">Example 1: Creating a fixed ₹100 off discount that can be redeemed for 1000 coins</h5>\n<p>This is used to give a fixed discount to the customers.To generate, click on <strong>Create</strong> button, a popup will open, select <strong>Amount discount</strong> option and under it select the <strong>Fixed discount value</strong></p>\n<p>There are a couple of fields which you would have to fill, below is a brief description explaining those fields: </p>\n<ul>\n<li><strong>Coins required to redeem this offer</strong> - Enter the number of coins the customer needs to redeem to get the offer.</li>\n<li><strong>Discount</strong> - Enter the discount amount value that will be generated by redeeming the defined number of coins</li>\n<li><strong>Minimum cart amount</strong> - It is optional so if set, generated offers will have minimum cart amount restriction.</li>\n</ul>\n<p><img src="https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_v9lxv0.png" alt="" /></p>\n<p>In the above example the customer can redeem a <strong>100₹ fixed discount amount coupon</strong> by redeeming <strong>1000 coins</strong> on a minimum cart amount of 200₹</p>\n<h5 id="example2creatinga10offfixeddiscountthatcanberedeemedfor100coins">Example 2: Creating a 10% off fixed discount that can be redeemed for 100 coins</h5>\n<p>The rules are similar to <strong>Fixed Amount Discount</strong> explained above, only difference will be the final coupon will get generated in terms of percentage instead of amount. To generate click on <strong>Create</strong> button, a popup w</p>"}}]}

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