help.glossier.com
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| CNAME | glossier.gorgias.help |
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"@type": "FAQPage",
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{
"@type": "Question",
"name": "What is the Glossier Code of Conduct?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p id=\"isPasted\" dir=\"ltr\"><span style=\"text-decoration:none;\">Our Code of Conduct is an invitation to participate in the Glossier community, that sets expectations for the type of engagement that we expect from one another, as a customer, community member, or team member. We activate and uphold our Code of Conduct in all Glossier experiences—whether you’re in one of our stores or connecting with the gTEAM online.</span><span style=\"text-decoration:none;\"><br></span><span style=\"text-decoration:none;\"><br></span><span style=\"text-decoration:none;\">You can find our Code of Conduct below.</span></p><p dir=\"ltr\"><span style=\"text-decoration:none;\"><strong>Welcome to Glossier</strong></span><span style=\"text-decoration:none;\"><br></span><span style=\"text-decoration:none;\">We’re happy you’re here! Join us in creating a thoughtful and inclusive experience:</span></p><p dir=\"ltr\"><span style=\"text-decoration:none;\"><strong>Be respectful.</strong></span><span style=\"text-decoration:none;\"><br></span><span style=\"text-decoration:none;\">We respect each other’s space and we refrain from behavior perceived as discriminatory.</span></p><p dir=\"ltr\"><span style=\"text-decoration:none;\"><strong>Be kind.</strong></span><span style=\"text-decoration:none;\"><br></span><span style=\"text-decoration:none;\">We treat others with consideration and care.</span></p><p><span style=\"text-decoration:none;\"><strong>Be you.</strong></span><span style=\"text-decoration:none;\"><br></span><span style=\"text-decoration:none;\">We believe in you—get creative, embrace curiosity, and have fun.</span></p>"
}
},
{
"@type": "Question",
"name": "When can I expect to receive my Glossier package— are there currently processing or shipping delays?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p id=\"isPasted\" dir=\"ltr\">We offer multiple shipping speeds that vary across countries because sometimes you can wait and sometimes you can't. </p><p dir=\"ltr\">For all locations, please allow 1-3 business days for us to receive and process your order—you’ll get a shipment notification email with a tracking number as soon as your package ships.<span style=\"text-decoration:none;\"><br></span><span style=\"text-decoration:none;\"><br></span><span style=\"text-decoration:none;\">You can find information on UK shipping </span><a style=\"text-decoration:none;\" href=\"https://glossieruk.gorgias.help/en-US\"><span style=\"text-decoration:underline;\">here</span></a><span style=\"text-decoration:none;\"> and International shipping to all other locations <span style=\"text-decoration:none;\" id=\"isPasted\"><a href=\"https://glossier.gorgias.help/en-US#category-135529\"><u>here</u></a></span><span style=\"text-decoration:none;\">.</span></span></p><p dir=\"ltr\"></p><p dir=\"ltr\"><span style=\"text-decoration:none;\"><strong>Standard:</strong></span><span style=\"text-decoration:none;\"> ($5.95, or free when you spend $40 or more, after promotions)</span></p><p dir=\"ltr\"><span style=\"text-decoration:none;\">5–7 business days</span></p><p dir=\"ltr\"><span style=\"text-decoration:none;\"><strong>Expedited:</strong></span><span style=\"text-decoration:none;\"> ($18)</span></p><p dir=\"ltr\"><span style=\"text-decoration:none;\">2–4 business days</span></p><p><span style=\"text-decoration:none;\">Additionally, you can find a full list of our international shipping locations, and shipping timeframes </span><a style=\"text-decoration:none;\" href=\"https://glossier.gorgias.help/en-US/international-shipping-and-returns-766843\"><span style=\"text-decoration:underline;\">here</span></a></p>"
}
},
{
"@type": "Question",
"name": "Where does Glossier ship?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p id=\"isPasted\" dir=\"ltr\"><span style=\"text-decoration:none;\">Glossier currently ships to the 50 states and Puerto Rico as well as over 180 countries around the world. For the full list of countries, see the list </span><a style=\"text-decoration:none;\" href=\"https://glossier.gorgias.help/en-US/international-shipping-and-returns-766843\"><span style=\"text-decoration:underline;\">here</span></a><span style=\"text-decoration:none;\">.</span></p><p dir=\"ltr\"><span style=\"text-decoration:none;\">Still not seeing Glossier where you live? Tag us @Glossier to let us know!</span></p>"
}
},
{
"@type": "Question",
"name": "Are taxes and duties included in my order total?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p id=\"isPasted\" dir=\"ltr\"><span style=\"text-decoration:none;\">We know taxes and duties can be confusing! For details on how duties, taxes, or related fees are handled for our international shipping locations, please visit our </span><a style=\"text-decoration:none;\" href=\"https://glossier.gorgias.help/en-US#category-135529\"><span style=\"text-decoration:underline;\">International Page</span></a><span style=\"text-decoration:none;\">.</span></p><p dir=\"ltr\"><span style=\"text-decoration:none;\">For orders going to the European Union, Mexico, Australia and New Zealand, all prices shown are inclusive of import duties and taxes. We collect the amount for tax and duty at checkout and our international fulfillment service provider will pay them when your order is cleared through customs (you won’t need to pay anything extra when your package is delivered). </span></p><p dir=\"ltr\"><span style=\"text-decoration:none;\">For all other countries, duties & taxes will be automatically calculated and displayed during checkout. Depending on the country, you will have the option to choose DDP (Delivery Duty Paid) or DPU (Delivery at Place Unloaded).</span></p><p dir=\"ltr\"><span style=\"text-decoration:none;\">Please note that if DPU is selected, you will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.</span></p><p dir=\"ltr\"><span style=\"text-decoration:none;\">We may also collect relevant taxes and duties on international orders, depending on your destination country. </span></p><p><span style=\"text-decoration:none;\">If you have any questions or think you have been incorrectly charged, please email us at </span><a style=\"text-decoration:none;\" href=\"mailto:gTEAM@glossier.com\"><span style=\"text-decoration:underline;\">gTEAM@glossier.com</span></a><span style=\"text-decoration:none;\"> and we can help!</span></p>"
}
},
{
"@type": "Question",
"name": "Do you ship to PO Boxes?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">We can! However, we can only ship to PO Boxes with Standard shipping.</span></p>"
}
},
{
"@type": "Question",
"name": "My tracking details aren't working, Can you help?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">We got you! Sometimes, the carrier takes 1–2 business days to register your shipment status, so we recommend allowing 48 hours for the tracking details to update. That said, if your tracking number isn’t updating or working at all, please reach out to us via </span><span style=\"text-decoration:underline;\">gTEAM@glossier.com</span><span style=\"text-decoration:none;\">. We're always here to help!</span><span style=\"text-decoration:none;\"><br></span><span style=\"text-decoration:none;\"><br></span><span style=\"text-decoration:none;\">For International processing and shipping times, visit our </span><a style=\"text-decoration:none;\" href=\"https://glossier.gorgias.help/en-US#category-135529\"><span style=\"text-decoration:underline;\">International Page</span></a><span style=\"text-decoration:none;\">.</span></p>"
}
},
{
"@type": "Question",
"name": "How can I edit my shipping address?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">While we can't make changes to orders already placed, you can always cancel and re-order within 1 hour right in your account on</span><a style=\"text-decoration:none;\" href=\"http://glossier.com/\"><span style=\"text-decoration:none;\"> </span><span style=\"text-decoration:none;\">Glossier.com</span></a><span style=\"text-decoration:none;\">! Just head to your Order History and click on the order you'd like to cancel.</span><span style=\"text-decoration:none;\"> </span><span style=\"text-decoration:none;\"> </span><span style=\"text-decoration:none;\">If it’s been more than one hour since you placed your order, please email </span><span style=\"text-decoration:underline;\">gTEAM@glossier.com</span><span style=\"text-decoration:none;\">.</span></p>"
}
},
{
"@type": "Question",
"name": "Are there limitations/restrictions with shipping certain products to my country?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p id=\"isPasted\" dir=\"ltr\"><span style=\"text-decoration:none;\">In the US</span><span style=\"text-decoration:none;\">, </span><span style=\"text-decoration:none;\">fragrance is considered a Hazardous Material. This means that the U.S. Department of Transportation requires ground-only shipment due to air shipment restrictions and regulations. Unfortunately, this means any liquid fragrance cannot be shipped to Alaska, Hawaii, U.S. Territories, PO Boxes, or APO/ FPO addresses. All domestic orders containing fragrance must be shipped via standard ground shipping methods and cannot be shipped via expedited shipping methods.</span></p><p dir=\"ltr\"><span style=\"text-decoration:none;\">Due to international shipping restrictions, alcohol-based fragrance products are unable to be shipped to certain countries or may be required to be shipped express (and may incur additional fees or a free shipping threshold). Please reach out to gteam@glossier.com if you have any questions about shipping restrictions.</span></p><p dir=\"ltr\"><span style=\"text-decoration:none;\"><span style=\"text-decoration:none;\" id=\"isPasted\">For details on restricted shipping items in International locations please visit our </span><a style=\"text-decoration:none;\" href=\"https://glossier.gorgias.help/en-US#category-135529\"><span style=\"text-decoration:underline;\">International Page</span></a><span style=\"text-decoration:none;\">.</span></span></p>"
}
},
{
"@type": "Question",
"name": "How can I find out more information about a product?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">You can learn all about our products on their individual product pages on glossier.com. If you have any other questions or thoughts, we’d love to chat! You can reach our team by emailing </span><span style=\"text-decoration:underline;\">gTEAM@glossier.com</span><span style=\"text-decoration:none;\">.</span></p>"
}
},
{
"@type": "Question",
"name": "Are Glossier products suitable for my skin type?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">Our products are dermatologist-tested and formulated for all skin types! If you have questions about a specific product, and your specific skin type, reach out to us at </span><span style=\"text-decoration:underline;\">gTEAM@glossier.com</span><span style=\"text-decoration:none;\">. We'd love to help you create a routine that works best for you!</span></p>"
}
},
{
"@type": "Question",
"name": "Are Glossier products pregnancy-safe?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">If pregnant or breastfeeding, we always recommend bringing the ingredient list to your doctor for any product you'd like to try, before adding it to your routine. Full ingredient lists for each product can be found on Glossier.com.</span></p>"
}
},
{
"@type": "Question",
"name": "Are Glossier products cruelty-free?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">We’re committed to being cruelty-free: this means we do not test on animals at any stage of product development, and we will only work with vendors who uphold the same standards. We are proud to share that our products are certified cruelty-free by Leaping Bunny, the only internationally recognized certification organization for cruelty-free companies. Being Leaping Bunny certified also means we’ll have regular independent audits to ensure we’re compliant 🐇</span></p>"
}
},
{
"@type": "Question",
"name": "Are Glossier products vegan?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">We have many vegan products! For more details on a specific product, check out the “Good to know” section on each product page on Glossier.com. We’re also always happy to help at </span><a style=\"text-decoration:none;\" href=\"mailto:gTEAM@glossier.com\"><span style=\"text-decoration:underline;\">gTEAM@glossier.com</span></a><span style=\"text-decoration:underline;\">.</span></p>"
}
},
{
"@type": "Question",
"name": "Can I sell Glossier products in my own store?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">Your purchase of Glossier products is only for your personal use, and we are not looking for additional wholesale partnerships at the moment. By purchasing Glossier products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.</span></p>"
}
},
{
"@type": "Question",
"name": "Can you help with a product I bought from a third-party marketplace?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p id=\"isPasted\" dir=\"ltr\"><span style=\"text-decoration:none;\">We recommend only purchasing Glossier through Glossier.com, one of our retail locations, or with one of our wholesale partners as we’re not able to guarantee the authenticity of products purchased outside these channels. </span></p><p dir=\"ltr\"><span style=\"text-decoration:none;\">Additionally, we’re not able to process returns or exchanges or otherwise assist with orders not placed through Glossier.com or at our retail locations. For Glossier purchased at one of our wholesale partner locations, please reach out to their Customer Service Team directly.</span></p>"
}
},
{
"@type": "Question",
"name": "When is the next product launching?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">We’re always working on something new!</span><span style=\"text-decoration:none;\"> </span><span style=\"text-decoration:none;\">You can sign up for our email list to get the latest updates, or send us an email at </span><span style=\"text-decoration:underline;\">gTEAM@glossier.com</span><span style=\"text-decoration:none;\"> to let us know what you’d like to see next 👀</span></p>"
}
},
{
"@type": "Question",
"name": "I have a weird question and I want to talk to a person about it.",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">We’ve got people who love that kind of thing! To ask anything and get a quick, personal reply, email us at </span><span style=\"text-decoration:underline;\">gTEAM@glossier.com</span><span style=\"text-decoration:none;\">.</span></p>"
}
},
{
"@type": "Question",
"name": "How can I get Glossier stickers?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">All Glossier orders include a seasonal sticker (it changes depending on seasons or when a new product launches.) We cannot send stickers separately from orders.</span></p>"
}
},
{
"@type": "Question",
"name": "Why aren’t all Glossier products available to be shipped to my location?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">For more details on our international shipping locations, and any product shipping limitations in those countries, please visit our </span><a style=\"text-decoration:none;\" href=\"https://glossier.gorgias.help/en-US/are-there-limitationsrestrictions-with-shipping-certain-products-to-my-country-766844\"><span style=\"text-decoration:underline;\">International Page</span></a><span style=\"text-decoration:none;\">. We know shipping restrictions can be confusing, so we’re also always happy to answer questions at gTEAM@glossier.com.</span></p>"
}
},
{
"@type": "Question",
"name": "How do I send a gift card?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p id=\"isPasted\" dir=\"ltr\"><span style=\"text-decoration:none;\">You can purchase a digital gift card </span><a style=\"text-decoration:none;\" href=\"https://www.glossier.com/products/gift-card?_pos=1&_psq=gift+card&_ss=e&_v=1.0\"><span style=\"text-decoration:underline;\">here</span></a><span style=\"text-decoration:none;\">. We offer the following digital gift card delivery options:</span></p><p dir=\"ltr\"><span style=\"text-decoration:underline;\">Same-Day Delivery:</span><span style=\"text-decoration:none;\"> your gift card is delivered to your recipient’s email approximately 2 hours after purchase. </span></p><p dir=\"ltr\"><span style=\"text-decoration:underline;\">Future Scheduled Delivery:</span><span style=\"text-decoration:none;\"> You can schedule a gift card to be delivered to your recipient’s email up to 90 days in advance. Future scheduled gift cards are delivered between 4 am and 10 am in your (the sender’s) time zone.</span></p><p dir=\"ltr\"><span style=\"text-decoration:none;\">You can also have the gift card delivered to your own email if you’d like to print it and hand it off to your recipient yourself!</span></p>"
}
},
{
"@type": "Question",
"name": "What’s your return policy?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">All returns must be requested within 30 days of receiving the order. The original order number must be provided to place a return, and you will be refunded in full to your original form of payment (with the exception of in-store cash purchases, which will be refunded with store credit), excluding the cost of delivery except where otherwise required by law. You will also have the opportunity to choose to receive a refund in the form of a Glossier gift card if you use our self-service returns process. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid. Please note, sweatshirts, merchandise, and gift cards are final sale.</span></p>"
}
},
{
"@type": "Question",
"name": "How do I place a return or exchange?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p>You can complete a return online <a href=\"https://www.glossier.com/account\">here</a> (make sure you have your original order number handy!) For UK or International returns, please reach out to us at <a href=\"mailto:gteam@glossier.com\">gteam@glossier.com</a>.</p><p>The self-service return portal will allow you to leave feedback on the product and select whether you'd like to receive a refund back to your original form of payment or via a Glossier gift card.</p><p>If you receive a notification that your order is not eligible for an online return, please reach out to us at <a href=\"mailto:gteam@glossier.com\">gteam@glossier.com</a> or visit one of our stores with your order number and the products you'd like to return or exchange, and we're happy to help. </p>"
}
},
{
"@type": "Question",
"name": "How long does it take to receive a refund?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">Credit card refunds usually take 5–10 business days to appear on your statement. Gift card refunds will be available right away on your original gift card.</span></p>"
}
},
{
"@type": "Question",
"name": "What should I do if I receive the wrong product?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">You can use our online portal</span><span style=\"text-decoration:none;\"> </span><a style=\"text-decoration:none;\" href=\"https://www.glossier.com/apps/returns\"><span style=\"text-decoration:underline;\">here</span></a><span style=\"text-decoration:none;\">, or email </span><span style=\"text-decoration:underline;\">gTEAM@glossier.com</span><span style=\"text-decoration:none;\"> with your order number, and we’re happy to help!</span></p>"
}
},
{
"@type": "Question",
"name": "Can I return a product I received as a gift?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">If you were gifted Glossier but it isn't what you had in mind, you can return your items for store credit. Please reach out to </span><span style=\"text-decoration:underline;\">gTEAM@glossier.com</span><span style=\"text-decoration:none;\"> or visit one of our stores with the gifter's first and last name, email address, and the products you’d like to return or exchange (the gifter won’t be notified of any changes). Once we've located the original order, we'll take care of the rest!</span></p>"
}
},
{
"@type": "Question",
"name": "International Shipping & Returns",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p>International customers can browse and shop our website in their local currency by selecting their country from the dropdown menu in the main navigation. Please note the table below reflects the average transit time but it may slightly vary at checkout based on a dynamic business day calculation.</p><p><img class=\"fr-fic fr-dib\" style=\"width: 600px;\" src=\"https://attachments.gorgias.help/ldzOw7JD9EL6oL59/hc/eynJd7ORvy29ERow/2025032511-6523795a-26e3-4cf2-b57a-71f0ab998a78-9-3-24_international_shipping%20(3).png\"></p>"
}
},
{
"@type": "Question",
"name": "Are there limitations/restrictions with shipping certain products to my country?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">Depending on your location, there may be restrictions to products that can be shipped to your location. For example, alcohol-based fragrance products are unable to be shipped to certain countries or may be required to be shipped express (and may incur additional fees or a free shipping threshold.) Please reach out to gteam@glossier.com if you have any questions about shipping restrictions.</span></p>"
}
},
{
"@type": "Question",
"name": "What’s your return policy?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">All returns must be processed within 30 days of receiving the order. The original order number must be provided to place a return, and you will be refunded in full to your original form of payment, excluding the cost of delivery except where otherwise required by law. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid. Please note, gift cards and Glossier Goods are final sale.</span></p>"
}
},
{
"@type": "Question",
"name": "How do I place a return or exchange?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">For international returns, please reach out to </span><span style=\"text-decoration:underline;\">gTEAM@glossier.com</span><span style=\"text-decoration:none;\"> with your order number and the products you'd like to exchange or return, and we'll take care of the rest. Please note all returns must be initiated within 30 days of receiving the order.</span></p>"
}
},
{
"@type": "Question",
"name": "How long does it take to receive a refund?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">Credit card refunds usually take 5–10 business days to appear on your statement.</span></p>"
}
},
{
"@type": "Question",
"name": "What should I do if I receive the wrong product?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">Just email </span><span style=\"text-decoration:underline;\">gTEAM@glossier.com</span><span style=\"text-decoration:none;\"> with your order number and the product you are referring to, and we’re happy to help!</span></p>"
}
},
{
"@type": "Question",
"name": "Can I return a product I received as a gift?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">If you were gifted Glossier but it isn't what you had in mind, you can return your items for store credit. Please reach out to </span><span style=\"text-decoration:underline;\">gTEAM@glossier.com</span><span style=\"text-decoration:none;\"> (or visit one of our </span><a style=\"text-decoration:none;\" href=\"https://www.glossier.com/pages/locations\"><span style=\"text-decoration:underline;\">stores</span></a><span style=\"text-decoration:none;\">) with the gifter's first and last name, email address, and the products you’d like to return or exchange (the gifter won’t be notified of any changes). </span></p>"
}
},
{
"@type": "Question",
"name": "Can I purchase an international order for a Gift Card on glossier.com?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">At this time, Glossier Gift Cards are only available for purchase on our US and UK sites.</span></p>"
}
},
{
"@type": "Question",
"name": "Where can I visit Glossier IRL?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">You can learn more about our current and upcoming Glossier retail store locations </span><a style=\"text-decoration:none;\" href=\"https://glossier.com/pages/locations\"><span style=\"text-decoration:underline;\">here</span></a><span style=\"text-decoration:none;\">. We can't wait for you to visit 💕</span></p>"
}
},
{
"@type": "Question",
"name": "Will I be able to test products at Glossier stores?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">Yes! We’ve redesigned our in-store testing experience so visitors are able to try our full range of products in an environment that feels safe and comfortable. We’ve brought on new tools, matched specifically to each of our products, for customers to dispense product onto before applying on themselves—our Editors will also oversee product testing to ensure all guidelines are being followed, and that every product is being sanitized after each use.</span></p>"
}
},
{
"@type": "Question",
"name": "Are masks required at your stores?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">We’ve been closely monitoring developments with COVID-19 to ensure we’re in compliance with guidance and regulations set by the CDC and state and local authorities in the U.S., as well as the U.K. government and Public Health England. At this time, we recommend masks but do not require them to be worn in our stores.</span></p>"
}
},
{
"@type": "Question",
"name": "Can I apply to work at one of your stores?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">We’re excited to build our retail teams! You can head to our </span><a style=\"text-decoration:none;\" href=\"https://life.glossier.com/\"><span style=\"text-decoration:underline;\">Careers Page</span></a><span style=\"text-decoration:none;\"> to see roles that are currently open—we’ll continue to add new opportunities as they arise!</span></p>"
}
},
{
"@type": "Question",
"name": "What can I buy at one of your stores?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">All Glossier beauty products and permanent GlossiWEAR items are available to shop at our stores. Limited edition products and merchandise are available in-store while supplies last. Additionally, you'll find store-exclusive merchandise at each of our locations—these items will only be available at their corresponding store. A portion of the proceeds for one exclusive item per store will go towards supporting a local non-profit.</span></p>"
}
},
{
"@type": "Question",
"name": "Can I select limited packaging when shopping in your stores?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">Yes! Any of our Editors can help you opt out of receiving a bag when you place your order. If you choose to opt-out, your order will be packed in reusable pink pouches only.</span></p>"
}
},
{
"@type": "Question",
"name": "What forms of payment do you accept at your stores?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">We accept debit/credit cards, Apple Pay, and Google Pay. We also accept cash at select locations.</span></p>"
}
},
{
"@type": "Question",
"name": "Can I return/exchange an online order at one of your physical stores?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">Yes! Come to the store prepared with your order number and the products you'd like to exchange or return, and we'll take care of the rest. Please note returns and exchanges can only be processed within 30 days of you receiving the order. </span></p>"
}
},
{
"@type": "Question",
"name": "Can I buy online, and pick up in-store?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">Yes, we offer buy online, pick up in-store services at all Glossier locations, pending in-store inventory availability. To place a pickup order, select the \"Store Pickup\" option under the delivery section of checkout. You'll receive an email when your order is ready for pickup.</span></p>"
}
},
{
"@type": "Question",
"name": "I accidentally selected in-store pick-up, what should I do?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">Just reach out to us at </span><span style=\"text-decoration:underline;\">gTEAM@glossier.com</span><span style=\"text-decoration:none;\">, and one of our team members will be happy to assist you with cancellation, so you can place a new order with the correct delivery method. </span></p>"
}
},
{
"@type": "Question",
"name": "How will I know when my pick-up order is ready?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">You’ll receive an email with pickup details from </span><span style=\"text-decoration:underline;\">gTEAM@glossier.com</span><span style=\"text-decoration:none;\"> once your order is ready, and then you can head to the store to collect your items. Be sure to have your pickup confirmation email handy when you arrive. </span></p>"
}
},
{
"@type": "Question",
"name": "Can I make changes to my store pick-up order after it's placed?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">Yes, just reach out to us at </span><span style=\"text-decoration:underline;\">gTEAM@glossier.com</span><span style=\"text-decoration:none;\">, and one of our team members will be happy to assist you with cancellation, so you can place a new order with the items you want.</span></p>"
}
},
{
"@type": "Question",
"name": "I selected the wrong store location for my order, what should I do?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">Just reach out to us at </span><span style=\"text-decoration:underline;\">gTEAM@glossier.com</span><span style=\"text-decoration:none;\">, and one of our team members will be happy to assist you with cancellation, so you can place a new order at the correct location. </span></p>"
}
},
{
"@type": "Question",
"name": "What if I don’t see my local store as an option for pickup?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">If you don't see your local store as an option for pickup, it means that the store does not currently have all the products from your order in stock.</span></p>"
}
},
{
"@type": "Question",
"name": "I'm unable to pick up my order, what should I do?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">Just reach out to us at </span><span style=\"text-decoration:underline;\">gTEAM@glossier.com</span><span style=\"text-decoration:none;\">, and one of our team members will be happy to assist you with cancellation, so you can place a new order whenever you're ready. If your order is not picked up within 7 days from the time your order is ready, it will be canceled and you will receive a refund to your original payment method within 1-3 business days.</span></p>"
}
},
{
"@type": "Question",
"name": "How long will you hold my pick-up order?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">Pickup orders will be held for 7 days from the time your order is ready. After 7 days, orders will automatically be canceled and refunded. </span></p>"
}
},
{
"@type": "Question",
"name": "When do I get charged for my store pick-up order?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">Orders will be charged upon checkout. If you'd like to cancel your order, please reach out to us at </span><span style=\"text-decoration:underline;\">gTEAM@glossier.com</span><span style=\"text-decoration:none;\">, and one of our team members will be happy to assist you.</span></p>"
}
},
{
"@type": "Question",
"name": "What forms of payment do you accept?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">We accept PayPal, Shop Pay, Google Pay, Venmo, Visa, Mastercard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. Unfortunately, we cannot accept checks, money orders, or American Express gift cards. </span></p>"
}
},
{
"@type": "Question",
"name": "How do I pay with a gift card?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">To redeem your gift card, just choose “Gift Card” as your payment method at checkout, and enter the unique code included in your gift card email. If the gift card amount is less than your order total, you'll also need to add an additional payment method to cover the remaining balance for the order. If your gift card has a remaining balance after your order is placed, you can use that amount on your next order, so be sure to save your unique code to use again next time!</span><span style=\"text-decoration:none;\"><br></span><span style=\"text-decoration:none;\"><br></span><span style=\"text-decoration:none;\">Please note, gift cards are currently only available for purchase in the United States and the United Kingdom.</span></p>"
}
},
{
"@type": "Question",
"name": "I used to have store credit in my Glossier account, but I can't find it anymore. How can I use it?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">We transitioned our site to use a new format for store credit at the end of 2022. Any credit from our previous system has been automatically transferred to a digital gift card—you should have received a digital gift card with your remaining Glossier balance in October 2022. Once you receive your gift card via email, you must activate it by clicking on the digital gift card link. This will show the code you will use to redeem your store credit at checkout. If you can't find the email from us, we suggest checking your spam/junk folder just in case, and you can email </span><span style=\"text-decoration:underline;\">gTEAM@glossier.com</span><span style=\"text-decoration:none;\"> if you need more help!</span></p>"
}
},
{
"@type": "Question",
"name": "What can I do if my payment is declined?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">We recommend checking that your card's billing details (such as the security code and zip code) match what you’ve entered into our system and that your card is not expired.</span><span style=\"text-decoration:none;\"><br></span><span style=\"text-decoration:none;\"><br></span><span style=\"text-decoration:none;\">Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again. If none of these apply, please contact us at </span><span style=\"text-decoration:underline;\">gTEAM@glossier.com</span><span style=\"text-decoration:none;\">. We’re happy to help!</span></p>"
}
},
{
"@type": "Question",
"name": "Why was my order canceled when I did not request a cancellation?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">All orders are subject to our acceptance or rejection based on product availability, and compliance with our Terms of Service. If we have reason to believe that your order is not for personal use, we reserve the right to reject or cancel any order that you place and refund your original form of payment. If you have questions about your order status, please reach out to us at </span><span style=\"text-decoration:underline;\">gTEAM@glossier.com</span><span style=\"text-decoration:none;\">.</span></p>"
}
},
{
"@type": "Question",
"name": "Is there a limit to how many of an item I can purchase?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">We enforce a limit of 3 per customer on our merchandise, candles, and limited edition items, 5 per customer on our fragrance items, and 20 per customer on beauty and skincare items to protect inventory levels and make sure everyone has a chance to enjoy our products.</span></p>"
}
},
{
"@type": "Question",
"name": "How can I make changes to my order?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">Please email us at </span><span style=\"text-decoration:underline;\">gTEAM@glossier.com</span><span style=\"text-decoration:none;\"> as soon as possible if you would like to make changes to your order. Our fulfillment center processes orders quickly, but we’ll do our best to help you with your request.</span></p>"
}
},
{
"@type": "Question",
"name": "How can I check the status of my order?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">You can view the order status on your Account page, which will be updated after your order is placed and again once your order ships.</span></p>"
}
},
{
"@type": "Question",
"name": "How do I apply a discount code?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p id=\"isPasted\" dir=\"ltr\"><span style=\"text-decoration:none;\">To apply a discount code, just enter it in the Discount Code field at checkout. If the code isn't working, it could be invalid, expired, or may have already been used. Please note that Glossier Goods Items and Sets are not eligible for promotions or discount codes. </span></p><p><span style=\"text-decoration:none;\">If you’re not sure why a discount code isn’t working you can email us at </span><span style=\"text-decoration:underline;\">gTEAM@glossier.com</span><span style=\"text-decoration:none;\"> and we can look into it for you!</span></p>"
}
},
{
"@type": "Question",
"name": "Can I use multiple promotions or discounts on my order?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">You can use only one promotion or discount code per order, but can still receive free shipping when using a promo code if your order qualifies!</span></p>"
}
},
{
"@type": "Question",
"name": "How can I cancel an order?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">You’ll have the option to cancel your order directly from your confirmation email within one hour. Scroll down to find the \"Changed Your Mind?” section. If it’s been longer than 60 minutes, email </span><span style=\"text-decoration:underline;\">gTEAM@glossier.com</span><span style=\"text-decoration:none;\"> and we’ll help find an alternative solution.</span><span style=\"text-decoration:none;\"><br></span><span style=\"text-decoration:none;\"><br></span><span style=\"text-decoration:none;\">Please note, some orders cannot be self-canceled (for example, Store Pickup orders or gift cards). If you cannot self-cancel, email </span><span style=\"text-decoration:underline;\">gTEAM@glossier.com</span><span style=\"text-decoration:none;\"> as soon as possible (including your order number and cancel request) and we’ll find a solution.</span></p>"
}
},
{
"@type": "Question",
"name": "I accidentally canceled my order, can I resume it?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">If you’ve canceled your order on-site and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email </span><span style=\"text-decoration:underline;\">gTEAM@glossier.com</span><span style=\"text-decoration:none;\"> if you have any questions — we’re here to help!</span></p>"
}
},
{
"@type": "Question",
"name": "I canceled my order, but I’m not sure it went through. Can you confirm it has been canceled?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\" id=\"isPasted\">If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at </span><span style=\"text-decoration:underline;\">gTEAM@glossier.com</span><span style=\"text-decoration:none;\"> (and include your original order number) and we’ll take a look!</span></p>"
}
},
{
"@type": "Question",
"name": "What are Glossier Top Shelf Subscriptions?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p id=\"isPasted\"><span style=\"font-size: 12px;\">When you don't have time to think about restocking your favorite Glossier, subscriptions allow you to sign up for a regular delivery at a 10% discount! You’re able to customize the delivery frequency to every 1, 2, 3, 4, and 5 months – and skip, change, or cancel your subscription at any time. </span></p>"
}
},
{
"@type": "Question",
"name": "Which products can I subscribe to?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p id=\"isPasted\"><span style=\"font-size: 12px;\">Glossier Top Shelf Subscriptions are available for select, individual products and are not available for limited edition items, tools, merch, mini items, travel sprays, and sets. Feel free to email us at <a href=\"mailto:gteam@glossier.com\" data-fr-linked=\"true\">gteam@glossier.com</a> if you have a question about a specific product. </span></p>"
}
},
{
"@type": "Question",
"name": "How do I edit my Glossier Top Shelf Subscription order?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p id=\"isPasted\" dir=\"ltr\"><span style=\"text-decoration: none; font-size: 12px;\">You’re able to change or skip your subscription order by clicking on “Manage Subscription” and then “Manage this Subscription” on the subscription order you’d like to edit on your </span><span style=\"font-size: 12px;\"><a style=\"text-decoration:none;\" href=\"https://www.glossier.com/account\"><span style=\"text-decoration:underline;\">Glossier Account page</span></a></span><span style=\"text-decoration: none; font-size: 12px;\">. </span></p><p dir=\"ltr\"><span style=\"text-decoration: none; font-size: 12px;\">From there, you’ll be able to: </span></p><ul><li style=\"font-size: 12px;\" dir=\"ltr\"><span style=\"text-decoration: none;\">Reschedule or skip your next subscription order</span></li><li style=\"font-size: 12px;\" dir=\"ltr\"><span style=\"text-decoration: none;\">Update the product shade</span></li><li style=\"font-size: 12px;\" dir=\"ltr\"><span style=\"text-decoration: none;\">Update the amount of products in your subscription order</span></li></ul><p dir=\"ltr\"><span style=\"text-decoration: none; font-size: 12px;\">Make sure any changes are made before your subscription order is processed at 12 am EST on your recurring billing date. </span></p>"
}
},
{
"@type": "Question",
"name": "How do I change my address or billing for my Glossier Top Shelf Subscription?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p id=\"isPasted\" dir=\"ltr\"><span style=\"text-decoration:none;\">You are able (and only you) to update your shipping and billing information by clicking on “Manage Subscription” and then “Address & Payment Details” on your </span><a style=\"text-decoration:none;\" href=\"https://www.glossier.com/account\"><span style=\"text-decoration:underline;\">Glossier Account page</span></a><span style=\"text-decoration:none;\">. </span></p><p dir=\"ltr\"><span style=\"text-decoration:none;\">From there, you’ll be able to: </span></p><ul><li style=\"text-decoration:none;\" dir=\"ltr\"><p dir=\"ltr\"><span style=\"text-decoration:none;\">Update the shipping address for your subscription</span></p></li><li style=\"text-decoration:none;\" dir=\"ltr\"><p dir=\"ltr\"><span style=\"text-decoration:none;\">Update the payment method your subscription is billed to </span></p></li></ul><p dir=\"ltr\"><span style=\"text-decoration:none;\">Make sure any changes are made before your subscription order is processed at 12am EST on your recurring billing date. </span></p>"
}
},
{
"@type": "Question",
"name": "How can I cancel my Glossier Top Shelf Subscription?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p id=\"isPasted\" dir=\"ltr\"><span style=\"text-decoration: none; font-size: 12px;\">You can cancel your subscription by clicking on “Manage Subscription” and then “Manage this Subscription” on the subscription order you’d like to edit on your </span><span style=\"font-size: 12px;\"><a style=\"text-decoration:none;\" href=\"https://www.glossier.com/account\"><span style=\"text-decoration:underline;\">Glossier Account page</span></a></span><span style=\"text-decoration: none; font-size: 12px;\">. Scroll down to the bottom of the subscription order and click on the “Cancel subscription” button. Make sure any changes are made before your subscription order is processed at 12pm EST on your recurring billing date. </span></p><p dir=\"ltr\"><span style=\"text-decoration: none; font-size: 12px;\">If you have any questions or need support </span><span style=\"font-size: 12px;\"><a style=\"text-decoration:none;\" href=\"mailto:gteam@glossier.com\"><span style=\"text-decoration:underline;\">gteam@glossier.com</span></a></span><span style=\"text-decoration: none; font-size: 12px;\"> can help 💕</span></p>"
}
},
{
"@type": "Question",
"name": "Can I return or exchange a product ordered through my Glossier Top Shelf Subscription?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p dir=\"ltr\"><span style=\"text-decoration: none; font-size: 12px;\">You can place an online return right on your </span><span style=\"font-size: 12px;\"><a style=\"text-decoration:none;\" href=\"https://www.glossier.com/account\"><span style=\"text-decoration:underline;\">Glossier Account page</span></a></span><span style=\"text-decoration: none; font-size: 12px;\">. If you receive a notification that your order is not eligible for an online return, please reach out to us at gteam@glossier.com or visit one of our stores with your order number and the products you'd like to return or exchange, and we're happy to help. </span></p>"
}
},
{
"@type": "Question",
"name": "Can I use a promo on a Glossier Top Shelf Subscription order?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p id=\"isPasted\" dir=\"ltr\"><span style=\"text-decoration: none; font-size: 12px;\">Subscription orders cannot be combined with other discounts or promotions. All subscription orders receive 10% off of the regular product price ✨</span></p>"
}
},
{
"@type": "Question",
"name": "Can I subscribe to a product or pick up my Glossier Top Shelf Subscription order in a Glossier retail store?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p id=\"isPasted\" dir=\"ltr\"><span style=\"text-decoration: none; font-size: 12px;\">Glossier Top Shelf Subscriptions are only available on Glossier.com at this time and cannot be created or managed in our retail locations. </span></p>"
}
},
{
"@type": "Question",
"name": "Where are Glossier Top Shelf Subscriptions available?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration:none;\">Glossier Top Shelf Subscriptions are available for US residents on Glossier.com. Want subscriptions in your country? Let us know at </span><a style=\"text-decoration:none;\" href=\"mailto:gteam@glossier.com\"><span style=\"text-decoration:underline;\">gteam@glossier.com</span></a><span style=\"text-decoration:none;\">. </span></p>"
}
},
{
"@type": "Question",
"name": "What payment methods are available for Glossier Top Shelf Subscriptions?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p id=\"isPasted\"><span style=\"font-size: 12px;\">You can sign up for a Glossier Top Shelf Subscription using all major credit cards, PayPal, or ShopPay. We’re not able to accept Afterpay for subscription orders. </span></p>"
}
},
{
"@type": "Question",
"name": "Can I use a gift card to pay for a Glossier Top Shelf Subscription order?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p id=\"isPasted\" dir=\"ltr\"><span style=\"text-decoration: none; font-size: 12px;\">You’re able to apply a Glossier Gift Card to the initial order of a new subscription but will need to add an additional payment method for recurring subscription charges. To redeem your gift card, just choose “Gift Card” as your payment method at checkout, and enter the unique code included in your gift card email. </span></p>"
}
},
{
"@type": "Question",
"name": "Will I get a notification before my Glossier Top Shelf Subscription is billed?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p id=\"isPasted\" dir=\"ltr\"><span style=\"text-decoration: none; font-size: 12px;\">You’ll receive email and SMS notifications for subscription confirmations, upcoming charge reminders, out-of-stock items, payment issues, and cancellation confirmations. </span></p>"
}
},
{
"@type": "Question",
"name": "I forgot to edit/cancel/skip my Glossier Top Shelf Subscription order, can you help?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p id=\"isPasted\" dir=\"ltr\"><span style=\"text-decoration: none; font-size: 12px;\">Our warehouse team is speedy, so we’re not able to make any changes to an order more than an hour after it's placed. If you have further questions, send us an email at </span><span style=\"font-size: 12px;\"><a style=\"text-decoration:none;\" href=\"mailto:gteam@glossier.com\"><span style=\"text-decoration:underline;\">gteam@glossier.com</span></a></span><span style=\"text-decoration: none; font-size: 12px;\"> and we’ll see how we can help! </span></p>"
}
},
{
"@type": "Question",
"name": "What happens if an item in my Glossier Top Shelf Subscription is out of stock?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p id=\"isPasted\" dir=\"ltr\"><span style=\"text-decoration:none;\">If an item in your subscription order is out of stock, we’ll reach out to you before your subscription order is set to process to give you a heads-up. If the item is out of stock, you will not be charged for the item. </span></p><p dir=\"ltr\"><span style=\"text-decoration:none;\">Once the item is back in stock, the item will be sent to you at your next regularly scheduled subscription interval.</span></p>"
}
},
{
"@type": "Question",
"name": "Do I have to pay additional shipping fees for a Glossier Top Shelf Subscription order?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p id=\"isPasted\" dir=\"ltr\"><span style=\"text-decoration: none; font-size: 12px;\">Subscription orders will have $5.95 standard shipping added to all orders under $40. Orders over $40 get free shipping ✨</span></p>"
}
},
{
"@type": "Question",
"name": "Will I get a sticker and pink pouch in my Glossier Top Shelf Subscription order?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p><span style=\"text-decoration: none; font-size: 12px;\" id=\"isPasted\">Yes! 💕</span></p>"
}
},
{
"@type": "Question",
"name": "What shipping options do I have for my Glossier Top Shelf Subscription?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p dir=\"ltr\"><span style=\"text-decoration: none; font-size: 12px;\">You can choose standard or express shipping for your first subscription order if all products are eligible and non-hazardous (some fragrance products are considered hazardous). Please note that, after your first order, your subsequent subscription orders will have standard shipping. </span></p>"
}
},
{
"@type": "Question",
"name": "When will I be charged for my Glossier Top Shelf Subscription order?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p id=\"isPasted\" dir=\"ltr\"><span style=\"text-decoration: none; font-size: 12px;\">Your payment method will be charged as soon as your order is submitted. For subscription orders, all recurring charges are based on your original sign-up date and how frequently you have your products delivered. </span></p>"
}
}
]
}© 2025. I hope you have a nice day.